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Last updated 30/10/26
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Deal with people and workplace issues properly, without taking partners, directors and fee earners away from the work that grows the business.
THSP supports law firms, accountants, consultants, architects, data protection specialists, agencies and other professional services businesses. We give leaders and managers direct access to practical HR, employment law, health and safety and training support when an issue cannot be left to drift.
30+ years supporting UK employers | Supporting 6,000+ businesses | Named advisers | Employee-owned
Protect the people behind your professional reputation
Professional services businesses depend on skilled people, trusted relationships and consistent standards. A difficult employment issue, unclear management process or sustained workload problem can quickly affect colleagues, customer delivery and retention.
Businesses contact THSP when:
- A partner or manager needs help with a difficult employee conversation
- Poor performance or conduct is beginning to affect customer work
- Absence, stress or workload concerns need a structured response
- Contracts and policies no longer reflect how the firm works
- The business is restructuring, merging, acquiring or changing roles
- Hybrid working and management expectations have become inconsistent
- The firm needs experienced advice but does not need a full internal HR function
Practical HR and employment law support
We work alongside partners, directors and managers to resolve immediate issues and strengthen the processes that prevent repeat problems.
- Employment contracts, handbooks and workplace policies
- Recruitment, onboarding and probation
- Performance management and difficult conversations
- Absence, capability and reasonable adjustments
- Disciplinary, grievance and workplace investigations
- Flexible working and family leave
- Restructuring, redundancy, TUPE and business change
- Settlement discussions and employee exits
You receive clear advice at the point it is needed, including what to do, what to document and where the business has a choice.
Health and safety that fits a professional workplace
Office-based does not mean risk-free. THSP helps firms maintain proportionate arrangements across offices, customer premises, coworking spaces and employees’ homes.
- Health and safety policies and responsibilities
- Office, DSE and homeworking assessments
- Fire safety and first aid arrangements
- Lone working, travel and personal safety
- Accident reporting and investigation
- Work-related stress risk management
Our recommendations are designed to be used by managers, not filed away until somebody asks for them.
Confidentiality, conduct and customer trust
Professional services firms handle sensitive customer, employee and commercial information. THSP can help you set clear expectations through contracts, policies, homeworking arrangements and employee guidance.
Where concerns arise, we support managers with a fair investigation and employment process. Specialist legal or data protection advice may also be required depending on the issue, and we will be clear where that boundary sits.
Training for capable, consistent managers
Technical expertise does not automatically make people management easy. THSP training helps managers act earlier, communicate clearly and follow a consistent process.
- Managing performance and probation
- Handling difficult conversations
- Disciplinary and grievance procedures
- Equality, harassment and workplace behaviour
- Stress and mental health awareness
- Health and safety, DSE and homeworking responsibilities
Why professional services firms choose THSP
You get:
- Named advisers who learn how your firm operates
- Direct support for partners, directors and people managers
- Joined-up HR, employment law and health and safety expertise
- A practical response to confidential and sensitive matters
- Ongoing support or help with a defined issue or project
How support works
- Explain the issue or the gap. You do not need to know which service you need before speaking to us.
- Receive a clear plan. We explain priorities, options and the right level of support.
- Move forward with expert support. We can guide your managers, complete defined work or provide ongoing advice.
Give managers the support to act
Leaving a people issue unresolved rarely makes it easier. Speak to THSP early and give your managers a clear, fair and commercially sensible route forward.
Frequently Asked Questions
01.What types of professional services firms does THSP support?
We support law firms, accountancy practices, consultancies, architects, agencies, data protection specialists and other businesses that sell expertise or professional advice. Support is tailored to the firm’s structure and working arrangements.
02.Can THSP act as our outsourced HR team?
Yes. Many businesses use THSP for ongoing HR and employment law advice without building a full internal function. We can also work alongside an existing HR team when extra expertise or capacity is needed.
03.Can THSP help with confidentiality concerns involving an employee?
Yes. We can advise on the employment process, including investigation, suspension where appropriate, disciplinary action and documentation. Separate legal or data protection advice may also be required.
04.How can managers address poor performance fairly?
Start by setting clear expectations, explaining the concern, providing appropriate support and allowing a reasonable opportunity to improve. THSP can guide the manager through informal and formal steps and help keep the process properly documented.
05.Can we use THSP for one difficult issue?
Yes. Depending on the circumstances, we may be able to support a defined project or immediate matter, as well as provide ongoing retained services.
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