HR and health and safety support for retail and hospitality

Keep employees and customers safe, give managers clear answers and deal with people issues without losing control of the operation.

THSP supports shops, restaurants, cafes, pubs, hotels, leisure venues and multi-site operators with practical health and safety, HR, employment law and training support. Our advice is built for busy, customer-facing workplaces where risks and staffing issues need a workable response.

30+ years supporting UK employers | Supporting 6,000+ businesses | National consultant coverage | Employee-owned

Support for the issues that disrupt trading

Retail and hospitality managers are often dealing with customer demand, staffing and safety at the same time. THSP can help when:

• An accident, near miss or customer safety concern needs investigating
• Absence, lateness, conduct or poor performance is affecting the rota
• A customer complaint involves an employee
• A young, temporary or seasonal workforce needs clearer induction and supervision
• Violence, aggression, lone working or late opening creates additional risk
• Standards vary between sites or managers
• The business needs practical support without adding unnecessary administration

Prevent everyday incidents before they become claims

Wet floors, spillages, stock, trailing cables, hot equipment, sharp tools and changing conditions can expose employees and customers to harm. Clear inspection routines, defined responsibilities and prompt reporting help managers deal with hazards quickly and show that reasonable precautions are being taken.

THSP reviews how the workplace actually operates, not just what the paperwork says.

HR and employment law support for frontline teams

High turnover, shift work, seasonal demand and limited management time can turn routine people issues into expensive distractions. We give managers a clear process and practical advice.

• Contracts and worker documentation
• Recruitment, onboarding and probation
• Working time, holiday and rota queries
• Absence, lateness and capability
• Performance, conduct, disciplinary and grievance matters
• Flexible working and family leave
• Redundancy, restructure and employee exits
• Employment law and policy updates

Consistent standards across every location

As a business grows, different managers can apply policies and safety arrangements in different ways. THSP helps you create a common framework while recognising the risks and practical needs of each site.

• Central policies and clear responsibilities
• Site-specific assessments and inspections
• Consistent training and record keeping
• Clear action tracking and senior management visibility
• Support for local managers when an issue arises

Training that works on the shop floor and front line

Training needs to be relevant, memorable and easy to apply. THSP can support new starters, refresher programmes and manager development with training including:

• Health and safety awareness and risk assessment
• Fire safety and fire marshal training
• Manual handling and first aid
• Accident reporting and investigation
• Managing conduct, absence and performance
• Equality, harassment and workplace behaviour

How support works

1. Tell us what is happening at the site or within the team.
2. We identify the immediate risk, the right process and any information needed.
3. We help your managers take action and put proportionate improvements in place.

Protect people without slowing the operation

Good compliance should make the workplace safer and management easier. Speak to THSP about an immediate issue, ongoing support, a site review or practical training.