Account Manager

Salary: £35,000 plus commission, expected OTE around £40,000

Location: Hybrid working, with regular attendance at our Bedford office

Contract: Full-time, permanent

Since 1992, THSP has helped businesses across the UK navigate Health & Safety and HR challenges with confidence. Through practical advice, expert support and long-term partnerships, we have become a trusted adviser to organisations of all sizes. As an ambitious, employee-owned consultancy, we are continuing to grow and are looking for an experienced Account Manager to join our team.

This role is all about building strong, long-term relationships with our customers. You will take ownership of a portfolio of established accounts, developing a detailed understanding of each customer’s business, priorities and challenges.

Working closely with business owners, directors and senior decision-makers, you will act as a trusted point of contact, ensuring customers continue to receive value from THSP’s services and support. You will lead renewal conversations, drive customer retention and identify opportunities where additional Health & Safety, HR or Training services could benefit their organisation. 

By developing a strong understanding of THSP customer needs, you will proactively resolve issues and work with colleagues across our Consultancy, Training, Sales, Account Executive and Operations teams to deliver a consistent, high-quality customer experience.

We’re looking for someone who enjoys building relationships, has a commercial mindset and takes pride in delivering excellent customer service. In return, you’ll join an employee-owned business where collaboration, expertise and long-term customer partnerships are at the heart of everything we do.

The Role

• Own and develop a portfolio of strategically important, higher-value and more complex customer accounts.
• Create account plans and lead structured customer review meetings with senior stakeholders.
• Take responsibility for customer retention and renewals, identifying risks early and implementing recovery plans where required.
• Identify opportunities to grow accounts through additional Health & Safety, HR, Training and Consultancy services.
• Coordinate customer onboarding, consultancy activity, quotations and service delivery across your portfolio.
• Act as an escalation point for complex enquiries, customer concerns and service-related issues.
• Support and mentor Account Executives while contributing to improvements across the wider department.
• Maintain accurate CRM records and provide clear visibility of renewals, retention risks and growth opportunities.

About you

You will have experience managing a portfolio of business customers in an account management, customer success or relationship management role.

You will be commercially aware and able to show how you have protected customer relationships, retained revenue or grown account value.

You will be confident leading customer reviews, renewal discussions and difficult conversations.

You will be able to build trust with senior stakeholders while working closely with internal teams to get things done.

You will be organised, proactive and comfortable managing several priorities without losing sight of the customer or the commercial outcome.

Experience within Health & Safety, HR, professional services or another retained service business would be useful, but it is not essential.

Why join THSP?

THSP is an established, employee-owned Health & Safety and HR consultancy supporting businesses across the UK.

As an employee-owned business, our colleagues have a genuine voice in how THSP develops and share in its success.

You will receive a £35,000 basic salary, commission with an expected OTE of around £40,000, hybrid working and the opportunity to develop into a broader role as the business grows.

We are practical, straightforward and focused on providing support that makes a real difference to our customers and their people.

If you know how to protect and grow important customer relationships and want the freedom to take proper ownership of your accounts, we would like to hear from you.

If this sounds like you, please send your CV to hr@thsp.co.uk

Closing date: 1st September