How to effectively investigate and report accidents and incidents at work

An accident is a specific event that has unintentionally happened and results in property damage, injury, death or ill health of an employee or member of the public.

An incident in the workplace is an event that has unintentionally happened but may not result in harm or injury but may result in property damage or is worthy of recording.

The main difference between an accident and an incident is an “accident” results in personal injury or property damage while an “incident” does not result in personal injury.

Investigation of workplace accidents and incidents is an essential part of the management of health and safety and is a means used to prevent future accidents by determining the root cause.

When an incident occurs it is important to know the most important steps in the investigation process which include:
• Promptly responding to the incident;
• Planning an investigation;
• Gathering data and eyewitness accounts;
• Releasing the incident scene for further work;
• Analyzing the collected data;
• Creating an accident report and sharing your findings;
• Determining corrective steps;
• Making changes.

Following these steps will help you identify the chief causes of the incident as well as reducing the likelihood of it re-occurring.

It is a requirement of most health and safety standards, including ISO45001, that all accidents and incidents are reported, recorded and investigated so that appropriate corrective steps can be taken.

Accident and Incident reporting is the process of documenting worksite events that cause injuries, damage properties or are near misses.

It is important to report incidents correctly and in a timely manner:
• Check for danger – Make sure the area is safe before reporting the incident.
• Provide medical assistance – Ensure the injured person receives medical attention.
• Record the incident – Document the details in the company accident book.
• Report the incident – Follow the correct procedures to report the incident.
• Conduct an investigation – Carry out a formal investigation.
• Identify the root cause – Determine the underlying issues that caused the incident.
• Take corrective action – Address the issues that caused the incident and take steps to prevent it happening again.

Certain Accidents and dangerous occurrence incidents are reportable under RIDDOR, for further information visit here.

Reporting can be online, but a telephone service remains for reporting fatal and specified injuries ONLY – call the Incident Contact Centre on 0345 300 9923.

By understanding the difference between accidents and incidents, and knowing how investigate and report them effectively, you can create a safer workplace. Remember, every step you take toward safety today helps prevent potential issues tomorrow.

If you’re unsure about any aspect of workplace health and safety, or want to ensure your site is as safe as it can be, THSP offers site visits to help you meet your safety goals. If in doubt, don’t hesitate to give us a call on 0345 612 2144 – we’re here to help!