The Challenge
Satchells Estate Agents, with multiple branches across Hertfordshire and Bedfordshire and a workforce of approximately 60 employees, found themselves grappling with the increasing complexities of HR management. As the business grew, it became evident that their existing approach – managing HR in-house with occasional support from an independent consultant – was no longer sufficient.
In a fast-paced and highly regulated industry like estate agency, HR is a critical element of operations, requiring up-to-date, practical, and strategic advice. Satchells needed more than just an employee handbook—they required a true partner to guide them through the complexities of employment law and people management.
The Solution: Partnering with THSP
Since 2016, Satchells has partnered with THSP’s HR and Employment Law team to address their growing needs. This partnership provided the hands-on support and expert guidance they required to manage HR effectively.
Derek Hilditch, Director at Satchells, values the partnership immensely. He says:
“We might not always like what you tell us, and huff and puff about it all, but genuinely, it’s comforting to know you are there supporting us and guiding us through, no matter how complex or straightforward the situation.”
Key benefits of THSP’s HR Partnership
Proactive and reliable support
Derek highlights the value of the one-to-one attention he receives from THSP’s advisors. Whether tackling everyday HR queries or navigating more complex issues, THSP offers proactive responses and pragmatic solutions.
“No two cases are the same, so it is so important to get THSP onboard before we do anything. It’s cheaper to get things right than get things wrong.”
Expert handling of sensitive situations
Derek recalls a particularly challenging incident which escalated into a workplace altercation. THSP’s HR team proposed a thorough investigation, ensuring a fair and objective approach. They worked closely with all parties to understand the root of the issue and developed a communication strategy that resolved the matter amicably.
This intervention not only avoided potential conflict but also reinforced the importance of handling sensitive HR matters with expertise and care.
Keeping the focus on business objectives
By relying on THSP for HR guidance, Derek and his team can focus on what they do best, selling and letting property. THSP’s objective advice helps Satchells detach emotionally from difficult decisions, enabling them to handle people issues with professionalism and efficiency. “Without THSP, I would spend all my time dealing with HR issues instead of focusing on the business.”
Empowering managers with knowledge
Derek acknowledges that managers often lack the deep HR knowledge needed to navigate complex situations. THSP bridges this gap, ensuring decisions are not only sound but also procedurally correct. “It’s not just the decision at the end of the day; it’s also the process required to get to that decision. Miss a step, and the decision could be undone. It’s so important to get advice on both.”
The results for Satchells
Through this ongoing partnership, Satchells has benefited from:
• Confidence in compliance: Assurance that all HR practices align with the latest employment laws.
• Efficient problem-solving: Reduced time spent on HR issues, enabling managers to prioritize business operations.
• Improved employee relations: A fair and empathetic approach to handling employee concerns.
• Long-term stability: A trusted partnership that evolves with Satchells’ needs.
Why do Satchells stay with THSP?
Derek firmly believes in the value of the partnership: “If it ain’t broke, don’t fix it, and Satchells haven’t been let down yet.”
He describes THSP’s service as “priceless,” providing the peace of mind to tackle HR challenges confidently while focusing on growing the business. ‘’We know that we can ask any question, as it will be approached with a professional advice. Knowledge is power!’’
THSP’s HR and Employment Law services have become an integral part of Satchells Estate Agents’ success. By delivering tailored advice, expert guidance, and proactive support, THSP empowers Satchells to navigate the complexities of HR with confidence and clarity. For businesses like Satchells, THSP isn’t just a service provider – it’s a trusted partner.